Terms and Conditions with customer information

General Terms and Conditions (with legal information)
1. Scope
2. contracting party
3. Offer and conclusion of contract
4. Withdrawal
4a. Return costs upon exercise of the right of withdrawal
5. Prices and shipping costs
6. Delivery
7. Payment
8. Reservation of ownership
9. Additional Informations

Contract text

Terms and conditions


(These terms and conditions contain jurisdictional informations to your rights according to the rules of contracts in distance and electronic sales)

1. Scope

The terms and conditions apply to all shipments.

A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to their commercial nor to their independent professional activity.


2. Contracting party

The purchase contract is concluded with:
PHXE Creatives OG
z.H. Patrick Lenart
Hauptplatz 19/3
9112 Griffen

You can reach our customer service for questions and complaints via:
[email protected]

3. Offer and conclusion of contract

3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.

3.2 By clicking the button [Order] you place a binding order of the goods listed on the order page. The purchase contract is concluded, as soon as we accept your order by a confirmation e-mail sent to you immediately after receiving your order.

4. Withdrawal

4.1 Consumers have a 14-day right of withdrawal

Terms of withdrawal

You can cancel your contract within 7 working days without giving any reason in written form (i.e.: letter, fax, e-mail) or by returning the goods. The period begins at the earliest with receipt of the goods and a detailed written instruction. A timely dispatch of your cancellation or the received goods within the period is sufficient to meet the deadline. Non-parceled goods will be picked up. You have to bear the cost of returning, if the delivered goods equal the ordered and the price for return of the goods does not exceed 40,-Euro, or if at a higher price of the item at the time of cancellation you have not yet provided the fee or a contractually agreed partial payment Otherwise, the return is free.

The withdrawal must be sent to:

PHXE Creatives OG
z.H. Patrick Lenart
Hauptplatz 19/3
9112 Griffen

Exceptions to the right of withdrawal

The right of withdrawal does not apply to distance contracts for the supply of goods that are made to customer specifications or clearly tailored to the personal needs of the customer.

Consequences of withdrawal

In the case of an effective withdrawal, the mutually received services shall be returned and any benefits incurred (such as interest) shall be surrendered. If you can not return the received services in whole, or only in part, or in a deteriorated condition, you may have to pay us compensation. This does not apply to the transfer of goods, if the deterioration of the item can only be attributed to its examination - as would have been possible in a shop, for example. Furthermore, you can avoid the obligation to pay compensation by not using the item as your property and refraining from anything that affects its value. Transportable items are to be sent back.

Custom manufacturing to customer specifications

The right of revocation does not exist with delivery of goods, which are manufactured according to customer specification, according to customer's request(eg special calibration, special production...) or are clearly tailored to the personal needs.
End of terms of withdrawal

5. Prices and shipping costs

5.1 In addition to the prices quoted, we charge shipping for the delivery.These shipping costs are clearly communicated to you on the product pages, in the shopping cart system and on the order overview.

6. Delivery

6.1 Delivery within Europe is managed via Österreichische Post AG.

6.2 The order will be shipped within 7 days. We refer to any deviating delivery times on the respective product page.

7. Payment

7.1 The payment is made in advance.

7.2 For payment in advance, we state our bank details on the order confirmation page and deliver the goods after receipt of payment.

7.3 You are only entitled to set-off if your counterclaims have been legally established by a court or are undisputed or acknowledged by us in written form.

7.4 You can only exercise a right of retention if the claims result from the same contractual relationship.

8. Reservation of ownership

Until full payment, the goods remain our property.

9.Additional


9.1 Ordering process
If you have found the product you are looking for, you can add it to the shopping cart without obligation by clicking the [Buy] button. You can view the contents of the shopping cart at any time by clicking the button [shopping cart] without obligation.


You can remove the products from the shopping cart at any time by clicking the button [Delete]. If you want to buy the products in the shopping cart, click the button [checkout]. Please enter your details. The mandatory information is marked with a *. After entering your data and selecting the payment method, you can go to the order page via the button [Check entries], where you can check your entries again. By clicking the button [Order] you conclude the order process. The process can be canceled at any time by closing the browser window. On each page you will find more information, e.g. to correction options.

9.2 Contract text

The contract text is stored on our internal systems. The general terms and conditions can be viewed at any time on this page. The order information and the terms and conditions will be sent to you by e-mail

9.3. Example pictures

The images in the online shop are for illustration purposes and have been carefully selected, but are not always a representation of the product.